Frequently Asked Questions

Everything you need to know about Brow Code Professional products, shipping, and professional accounts.

Are Brow Code products cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals at any stage of the production process.

How can I apply for a Professional Account?

To access professional pricing and bulk quantities, click on the 'Pro Portal' link in our navigation bar and submit your certification or business license for verification. Approval typically takes 24-48 hours.

What is the estimated shipping time for domestic and international orders?

Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided via email once your order leaves our warehouse.

Can I return or exchange items if I change my mind?

Due to the hygienic nature of cosmetic products, we can only accept returns on unopened, unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Do you offer training or certification for your brow tinting systems?

Yes, we offer comprehensive online masterclasses and certification courses for our Lustre Lamination and Stain Hybrid Dye systems to ensure professionals achieve the best results for their clients.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible regions.